Innovation Portfolio

Built comprehensive real-time dashboard providing support queue visibility for front-line staff and management.
Leadership Approach:

Collaborated with senior leadership and front-line staff to identify business priorities and daily pain points
Gathered customer feedback to ensure metrics drove meaningful impact
Facilitated team discussions to select critical metrics from multiple tested solutions

Results:

Implemented system iteratively with ongoing team feedback and adjustments
Achieved organization-wide buy-in through collaborative approach
Deployed color-coded visual alerts to maintain team alignment on priorities

AI-driven voice answering service that autonomously handles customer authentication, ticket creation, and emergency escalation 24/7. Integrates with ConnectWise PSA to manage tickets, records and transcribes calls, sends SMS confirmations, and provides multi-channel technician notifications. Features automated troubleshooting sequences, ticket acknowledgment tracking, and management escalation protocols.

Includes realtime reporting dashboard that drives ongoing system adjustments and optimizations. This solution replaced manual answering services and expensive third-party tools, delivering tailored workflows, improved accountability, and instant customer satisfaction.

Built a PowerShell tool that analyzes email domain security vulnerabilities and generates personalized sales outreach messages.
Technical Approach:

Automated scanning of SPF, DKIM, and DMARC security records from CSV input
Generated user-friendly security scores and ratings
Created personalized cold outreach emails based on identified gaps

Business Impact:

Transformed technical findings into sales-ready value propositions
Enabled sales professionals to lead with technical credibility
Converted security analysis into powerful lead generation tool

Built a custom content management system to power my personal portfolio website at aaronkinder.com. This full-stack CMS features a modern admin interface with role-based authentication, dynamic content management for projects, blog posts, scripts, and pages. Implemented resume analytics with tracking links, visitor insights, and engagement metrics (320+ visits tracked as of 8/5/2025). Features include a media library with uploads, real-time search functionality, responsive dashboard analytics, and customizable skill radar charts.

The system includes flexible categorization, and SEO-friendly URL routing. Designed with security best practices including prepared statements, CSRF protection, and secure session management. This CMS demonstrates my ability to architect and implement complete web applications while maintaining clean code.