Aaron Kinder
Technology Leader
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Technology Leader
15+ years revolutionizing MSP operations through strategic automation, AI integration, and talent optimization.
I build IT operations that scale. More capacity. Faster resolution. Sustainable growth without adding headcount.
"Regardless of deadlines or other pressure, Aaron always delivers. If he ever doesn't have a solution to one of my technical challenges he always returns with suitable options. I wish that all my vendors had his attitude and skill sets."
$5M+ MSP serving diverse client base. Promoted to drive enterprise-wide transformation through customer empowerment initiatives and scalable automation frameworks.
Transformed Business Model: Architected automation frameworks enabling 300% service capacity growth without additional headcount
Revolutionized Service Delivery: Reduced average ticket resolution from 2+ days to 1.33 hours through strategic metrics and AI-powered workflow optimization
Built AI Platform: Developed voice service handling authentication, ticket creation, and emergency escalation 24/7, eliminating after-hours staffing
Accelerated Compliance: Reduced A2P 10DLC approval time from 14 days to 24 hours through innovative solution development
Empowered Self-Service: Integrated customer portal reducing support tickets by 40% through password resets and user management
Led Technical Operations: Directed a team of 20 low voltage and technical professionals delivering managed services to a diverse client base
Led technology transformation for telecommunications and IT services company specializing in ShoreTel and legacy PBX systems. Managed cross-functional teams delivering solutions across multiple states.
Led Digital Transformation: Migrated multi-state legacy infrastructure to Azure AD and Office 365, reducing costs 40%
Ensured Business Continuity: Deployed Datto solutions achieving 99.9% uptime during COVID-19 crisis
Optimized Operations: Strategic PSA/RMM migration from ConnectWise to SyncroMSP while improving integrations
Managed Large-Scale Projects: Directed fiber/copper installations, ISP cross-connects, and VoIP deployments nationally
Built High-Performing Team: Managed 10 computer and telecommunications specialists delivering solutions across multiple states
Managed infrastructure for 30+ SMB clients across US, Mexico, Germany, and China.
Enterprise Security: Architected solutions using Cisco ASA, WatchGuard firewalls, and site-to-site VPN configurations
Custom Development: Built applications using C# .NET and SQL Server including asset tracking and reporting systems
Strategic Partnership: Formed Comcast partnership generating additional revenue streams
Delivered technical solutions for 50+ businesses ranging from 5-500 users.
Created Managed Service: Built backup service generating recurring revenue through flat-fee model, supporting 40 servers across 30 businesses
Logistics Optimization: Built shipping rate tool integrating multiple carrier APIs, reducing logistics costs
Real-time dashboard providing support queue visibility for front-line staff and management
View Details →AI-driven voice system handling customer authentication, ticket creation, and emergency escalation 24/7
View Details →PowerShell tool analyzing email domain security vulnerabilities and generating personalized sales outreach
View Details →Network rack optimization eliminating redundant equipment and improving cable management
View Details →Complete 12U wall-mounted rack deployment with firewall, PoE switch, and patch panel
View Details →Large-scale monitor replacement improving productivity through dual-monitor configurations
View Details →Custom-built portable wireless survey system with battery power and UniFi controller
View Details →Enterprise VoIP deployment with Polycom and Cisco handsets integrated with existing infrastructure
View Details →Systematic cable identification using professional toning equipment for new office setup
View Details →Enterprise consolidation virtualizing five servers onto single Hyper-V host with RAID 10 SSDs
View Details →Critical data recovery from failed RAID array including manual head parking and rebuild
View Details →Comprehensive hardware upgrades including SSD, RAM expansion, and optical drive replacement
View Details →Raspberry Pi-powered smart garage system with web interface and camera integration
View Details →Enterprise APC 5000 deployment with automated graceful shutdown capabilities
View Details →Server room organization with cable management and KVM switching for clean environment
View Details →Low-cost wall mounting solution preventing overheating and improving troubleshooting
View Details →Emergency cable replacement after improper installation caused damage and outages
View Details →Custom desk modification with cable grommets for clean equipment installation
View Details →Wireless router upgrade from 802.11g to 802.11ac with seamless settings migration
View Details →Offsite backup infrastructure with hardware RAID and enterprise-class drives
View Details →High-density 4-node configuration with LSI MegaRAID controller in 2U rack space
View Details →Complete CAT6 infrastructure installation during new construction with centralized termination
View Details →65" wall-mounted display with Raspberry Pi showing real-time production status
View Details →8-channel NVR deployment with 3MP PoE cameras and mobile app remote monitoring
View Details →Multi-access-point UniFi AC deployment with centralized management and guest isolation
View Details →6U wall-mounted rack replacing devices hanging from cables with secure enclosure
View Details →Windows application for safely resetting ShoreTel Director admin passwords
View Details →Enterprise shipping document system rebuilt in C# with SQL Server and role-based permissions
View Details →Interactive freight quoting dashboard integrating multiple carrier APIs for instant comparisons
View Details →Microsoft Dynamics RMS addon capturing customer emails and sending PDF receipt attachments
View Details →Utility eliminating POS startup delays by auto-detecting and closing orphaned processes
View Details →Web-based reporting addon enabling store owners to generate reports from any device
View Details →Web-based VPN client addon for one-click remote desktop connections
View Details →Intelligent default printer management with automatic failover and RemoteApp integration
View Details →Windows service automating scheduled FTP transfers with logging and error handling
View Details →Remote support application for quick, secure screen sharing sessions
View Details →Marketing flyer showcasing managed backup solution features and pricing
View Details →Multi-page brochure detailing managed backup and restoration services
View Details →Personal brand logo with code brackets and chemistry-inspired visual element
View Details →"I was able to see Aaron setup a multi-site low latency network with a tight deadline and restricted budget, maintain network security with minimal downtime, setup and maintain our call center environment, and manage our disaster recovery plans. He was never one to complain about work that needed to be accomplished."
"His interpersonal and communication skills have allowed him to develop productive working relationships with both our clients and our staff. His ability to remain unflustered during frenzied periods like system outages proves his ability to work well under pressure."
Ready to transform your IT operations or discuss technology strategy? I'd love to hear from you.