Aaron Kinder

National Technology Management

Strategic leader driving organizational transformation through customer empowerment initiatives, scalable automation frameworks, and talent development programs. Spearheading company-wide culture change that eliminates operational bottlenecks while positioning the organization for sustainable growth without proportional staffing increases.

• Spearheaded automation initiatives enabling 300%+ service capacity growth with no added headcount, shifting business from labor-intensive to technology-driven operations.
• Built a visual chatbot platform, eliminating costly third-party solutions and improving client self-service.
• Created a cross-functional “cookbook” SOP system used by sales through support, reducing operational friction and ensuring consistency.
• Established partnerships supporting next-generation automation and AI capabilities

National Technology Management

Leading IT strategy and automation initiatives to scale managed services efficiently while empowering customers and team members.

• Transformed support operations through strategic metrics implementation and team development created real-time dashboards with color-coded alerts for critical tickets while coaching staff to optimize workflows, achieving 85% reduction in resolution time (2+ days to 1.33 hours)
• Built AI-powered voice service handling customer authentication, ticket creation, and emergency escalation 24/7
• Integrated self-service portal enabling password resets, user management, and support tracking without additional staff
• Developed A2P 10DLC compliance solution reducing approval time from 7-14 days to 24 hours
• Designed merit-based career advancement framework with clear performance criteria and quarterly review cycles, eliminating promotion disputes while ensuring only top performers advanced through defined skill levels
• Implemented sales tools including domain security scanners and digital business cards, reducing expenses while boosting lead generation
• Established collaborative knowledge management system empowering team members to create training videos and documentation, accelerating onboarding timelines while building institutional knowledge repository that reduced dependency on senior staff and enabled systematic skill progression across all experience levels

Allcomm

Managed telecommunications and IT experts specializing in unified communications, while leading major infrastructure projects and client retention initiatives.

• Restored confidence with high-value clients by implementing rapid response protocols and direct leadership engagement, achieving 100% retention of accounts considering cancellation
• Eliminated traditional on-call rotations by fostering a culture of trust and accountability, giving team members flexibility while maintaining 24/7 service excellence
• Led hands-on installation projects including Amazon warehouse cabling and hospital fiber upgrades from OM1 to OM4
• Migrated multi-state legacy Citrix VDI environments to current versions while maintaining business continuity
• Transitioned on-premises Active Directory, Exchange, and file servers to Azure AD and Office 365
• Deployed Datto Business Continuity solutions across entire managed services customer base

Eclipse Consulting, Inc.

Provided comprehensive IT solutions and support for 30+ small to mid-size businesses across multiple countries.

• Maintained networks and servers for international client base spanning US, Mexico, Germany, and China
• Managed 30 Windows Server instances across VMware ESX and HyperV platforms
• Configured enterprise networking including WatchGuard firewalls and Cisco switching infrastructure
• Deployed VoIP phone systems with custom call routing and automated attendant policies
• Created custom databases and reporting solutions using Microsoft Access, SQL, and Crystal Reports
• Established Comcast partnership improving deployments and generating additional revenue

Tech Enterprises

Developed technical solutions and custom applications for 50+ businesses ranging from 5-500 users.

• Built trusted client relationships through reliable service delivery and custom solutions
• Created web and desktop applications using C# .NET and PHP, saving clients up to 15 minutes per transaction per employee
• Developed custom applications interfacing with Microsoft Dynamics RMS for enhanced reporting
• Implemented managed offsite backup system generating recurring revenue across 40 servers and 30 businesses
• Built shipping rate comparison tool integrating multiple carriers for automated cost optimization
• Managed complex migration projects from POP3/IMAP to Exchange and Office 365 environments